Refund Policy

At ShopCircle, we strive to deliver quality products and a smooth shopping experience. Please read our Refund and Replacement Policy carefully to understand the terms under which replacements are accepted.

1. Refund Policy

• No Refunds:
  We do not offer refunds once an order has been placed. All purchases made on ShopCircle are final. We encourage customers to carefully review product details before completing their purchase.

2. Product Replacement Policy

• Unboxing Video Mandatory:
  An unboxing video is required to be eligible for a product replacement. The video must clearly show the package being opened and the condition of the product upon delivery. This helps us verify any issues accurately.

• Replacement Request Window:
  Replacement requests must be raised within 3 days of receiving the order. Requests made after this period will not be accepted.

• Damaged or Defective Products:
  If your product arrives damaged or defective, please ensure you have a proper unboxing video. Without this video, replacement requests may not be approved.

3. How to Request a Replacement

• Step 1: Record a clear and continuous unboxing video while opening the package.

• Step 2: Contact our customer support team within 3 days of delivery.

• Step 3: Share your order details along with the unboxing video.

• Step 4: Once verified, we will initiate the replacement process.

We appreciate your understanding and cooperation in following these guidelines to help us serve you better.

For any questions or assistance, please contact us at:
contactshopcircle@gmail.com